Respond to incoming calls, emails and other message from customers and give them the right answers and directions.The following is an example of senior customer service representative job description, containing important duties, tasks, and responsibilities, which can be useful in preparing a resume for the SCSR post: Senior Customer Service Representative Job Description Example/Sample/Template He/she is very knowledgeable about the organization and is considered the “go to” person for all inquiries customers would want to make. With an aim to bring out the best in employees, the CSR builds and facilitates a comfortable environment for them to work in without undue pressure, putting them in the right state of mind where they can harness their full potentials for the overall benefit of the organization.Īs one with vast experience on the job, the senior customer service representative assists the customer service representative with issues they find difficult by providing efficient answers to all questions that need to be attended to, for free flow of work. He/she also keeps track of contacts of clients and carries out mentoring on a personal level to further elevate and increase productivity. In order to boost organizational performance, the CSR is always available to assist team leaders to evaluate and scrutinize current performance trends. They give report and feedback to management about the level of performance of members of staff in the organization. In some cases, the individual is assigned to specific clients/accounts and manages all inquiries and information transactions made between management and the clients.Īs experts in the field, the job description of senior customer service representatives includes guiding all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers. The Senior Customer Service Representative (CSR) is a staff whose role in an organization entails attending to guests and visitors who come into the organization for different reasons. What Does a Senior Customer Service Representative Do? This post presents detailed information on the job description of a senior customer service representative, including the key duties, tasks, and responsibilities they perform. Senior Customer Service Representatives provide guidance to junior CSR.
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